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# Why most quality systems fail in year two
- URL: https://site1.ghostlab.lncpronails.com/insights/why-most-quality-systems-fail-in-year-two/
- Published: 2026-08-25T21:49:21.000Z
- Updated: 2026-08-25T21:49:21.000Z
- Description: Certification is a moment. A management system is a habit.
- Author: Theon Alleyne
- Tags: #insight

Certification is a moment. A management system is a habit.

## The pattern

Documentation written for the auditor rather than the operator stops being used the week after the certificate arrives.

### What to do instead

Write procedures at the level of the person doing the work.